Sandra Walters

A member of the Philip Greenspun's Homepage community since November 17, 1999

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November 17, 1999, on Ford Story:
Just wanted to say that I'm disappointed (but not surprised) to discover how many other people out there are having problems with Ford over how poorly they treat their customers. My 1995 Mustang 3.8L experienced a head gasket failure at 53000 miles (last week). The entire engine is being replaced, and it's going to cost $3300+. I asked the service rep to do a 'request for payment assistance', he got in touch with me later to say that Ford would only pay $1000 of it. That amount is more of a slap in the face than anything else as far as I am concerned. I've since found out the 3.8L engine is notorious for this problem and am considering litigation to recover the remainder of the replacement cost.