If you were to log in, you'd be able to get more information on your fellow community member.
This paragraph suggests that philg made a critical telco mistake:So I called them one week later. "There's no order here for you. There's no record of your having ordered ISDN service," Tim Thompson said. "I'll have to enter a new order for you. I'll mark it 'expedite.'" That's what they said the last two times, I pointed out. "Well, you weren't talking to me."Everything telcos do has a number. Get the number. When you report trouble, request a ticket number. When you disconnect service, get the disco (yes, really) order number. (This helps when they try to bill you for service you thought you'd ordered shut off.) And, of course, when ordering new service, get the order number.
It is like voodoo. They may not be able to spell your name, but they can handle digits.