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Our house got hit by lightning this summer and toasted my modem (I heard it go click an instant before the flash/boom, even though the computer was turned off) so I bought a new modem and put it in. Unfortunately, it's still slow, so I did various tests (different modem, with a laptop from work) and nothing worked. As a reference, I could only hook up to AOL at 4,800 baud.So I called my friendly local telephone monopoly, USWest (aka Useless West) and they said it tested fine. With some persistent inquiries I managed to get a tech out to test the line and he said it meets their specs. What do the guarantee? 1,200 baud. That's it. I need to try re-doing some internal wiring in the house but in essence if I get 1,200 baud coming in, they feel they've done their duty. I inquired what a casual consumer internet user should do to get reasonable access speed. They suggested ISDN at $69 a month, plus of course $200 installation, $500 modem plus ISP charges and all your vacation...