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My dispute is with Chrysler. The power steering pump on my 98 Voyager rotted off and all I could get from Chrysler was the standard "not our fault" letter. They insult my intelligence with this shoddy composition of words. Can someone explain to me the "Five Star Service" rating for Chrysler dealerships? What a joke! Chrysler tries to draw in customers to their dealers by impressing them with a standard they govern to their own liking. Is there a dealership out there without the coveted "Five Star" award? If so corporate isn't telling. Gimme a break!