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I worked at various Ford dealers for over 20 years. I worked as a parts counterperson, and I was good at what I did. However, the dishonesty and lack of caring for customer's vehicles finally chased me out of the industry. Most Ford owners in the Seattle area are hard pressed to find a good technician to work on their FOMOCO vehicle, let alone an entire dealership! While I have had good experiences with Ford products, I can certainly empathize with the comments made here. But I must say this: most repair failures are due to misdiagosis and lack of concern by service personel. I know this as I have witnessed it FIRST HAND. Ford is very lax in its training of decent service techs, and its field reps are arrogant asses. Consider this next time you go to buy a Ford. By the way, my Mother just bought a new 2002 SC-2 Saturn. She loves it. She owned Fords for over 50 years. Ford lost another one!!! Mark in Seattle