Dan Payton

A member of the Philip Greenspun's Homepage community since August 4, 2003

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August 4, 2003, on Ford Story:
I purchased a 2002 Ford Explorer in November of 2002. It is an Eddie Bauer edition with all of the bells and whistles. On the way home after taking delivery I heard a whining/grinding noise coming from the rear end. Took it back to the dealer and they replaced the rear end. That fixed it for a little while but the same noise returned. The vehicle is now on it's Fourth rear end, had the driveshaft replaced, new tires and still makes the noise. Ford sends a field service "engineer" to diagnose the problem. His solution is that it isn't a problem and Ford will not authorize any further repairs to this vehicle. To add insult to injury, neither Ford or the dealer will give me any contact information for their regional representative so I can get something going. My last resort is to contact an attorney but I'm not holding out much hope. The one positive I can take from this is that I now know better than to buy a Ford!