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I switched to Sprint after being a longtime AT&T (aka Cellular One, aka McCaw) customer and playing the get-a-new-phone-every-year-by-switching-plans game. But I was sick and tired of the flipside of that, namely, their changing pricing plans with me being locked into my plan for a year. Sprint doesn't lock you in, period. You pay for the phone up-front, instead of over the course of a year (buried in the monthly charge). I find the kickback scheme Cell One uses to pay its dealers offensive. (They get a cut of your monthly fee, forever, long after you've paid for their services and the cost of the phone.)
Sprint is one unified entity (and not lots of little pieces like Cellular One), so they do some things better: you can roam anywhere, and it forwards calls automatically. No extra charges, either. (Other companies are doing this too, now, I think.) Voicemail works really well, and using it costs less. One number to call for help. Competent Custome...