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I'd like to contribute my own Ford horror story about one of their service departments.
Wednesday, April 20, 2005, I took my 2004 Ford Escape to the service department of North Point Ford Lincoln-Mercury in North Little Rock, Arkansas. I dropped if off in the morning and picked it up that afternoon. Not only did they fix the two outstanding vendor recalls, but they also permanently "fixed" the passenger-side door as well with MULTIPLE, long, deep, plainly-visible scratches on a brand-new vehicle with absolutely not a single scratch anywhere on it before they "serviced" it.
Like most customers, as I would imagine, when I picked it up later that afternoon I was in a hurry to get back to work. I had already missed work that morning in order to drop it off. Of course, had I noticed the scratches while it was still on the lot they would have denied everything. Even still, I noticed it that evening immediately after I g...