If you were to log in, you'd be able to get more information on your fellow community member.
I have had Vonage for 9 months and their technical support is extremely frustrating or non-existent. If you want sales you get them in a minute, if you are a "loyal" customer you wait over 45 minutes and then I just hang up. They are growing too fast or just think that their product doesn't require human intervention. I will likely go back to Verizon due to this. I'm not sure Vonage really cares. With that said, service is highly dependent on the quality of your broadband provider. There are times when comcast is just terrible and so my phone service suffers. Not Vonage's fault but it does highlight weaknesses in the overall system. When the ISP's start overing the same service it may be better since you'll have one point of contact/failure.