If you were to log in, you'd be able to get more information on your fellow community member.
I've have Vonage for about 10 months now and overall I like it enough that I'm going to stick with it. I had the same problems with porting my number over and after emailing (I never called them . . . didn't even know you could) several times over two months it finally got done. Of course, the web page I kept being referred to was never updated to let me know the porting was done. I found out myself when I noticed that my old phone never rang anymore. I would only recommend people switch to Vonage if a) they have a lot of friends in Canada or b) they make a lot of long distance/international calls. In Phoenix, Cox will give you a $20 discount on your cable bill if you get the "big three" (Digital Cable, Internet, Phone) including a phone $40 phone package. We would be paying more with Vonage if it weren't for the fact that my girlfriend is from Canada and I have a good friend in Korea.