Dean Hoover

A member of the Philip Greenspun's Homepage community since March 25, 2005

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March 25, 2005, on Voice Over IP telephone service:
Very much enjoyed the web site, and all the comments. I myself have used Lingo since July 2004. Life was absolutely perfect until 2 months ago, when dialed calls would take 20-50 seconds to complete, and we would have to wait up to 10 seconds before we could say 'hello' for people calling us. Like previously explained, Lingo's Tier 1 customer support is almost disgusting. My web support case got the automatic reply but noone called back for 3 days. Called them three more times asking for a status, and they told me that someone was going to call me right back - never happened. Finally, with me almost at a rage now, was able to talk with one of the supervisors, who admitted that they have very limited experience, no access to anything important for troubleshooting, and located in Canada while the company techs are in the states. Although entertaining, didn't help at all with my overall problem. The supervisor did say that I should have received a response by Tier 2, and will m...