Ken Moren

A member of the Philip Greenspun's Homepage community since April 6, 2005

If you were to log in, you'd be able to get more information on your fellow community member.

May 12, 2005, on Voice Over IP telephone service:
(Mar.31)I've been using the Canadian version of Lingo (Primus Talk BroadBand; the Lingo trademark was already taken in Canada) since the beginning of the year. Call quality has been variable but steadily improving. I have never called their tech support but have had occasion to email them on several occasions. Only once did ever I receive an email reply. On one other occasion I received a phone call in reply to an email support request, but no email response. The agent who called was very knowledgeable and polite and resolved my problem quickly. But mostly I had no contact from them, or even an automated response that my email had ever been received. Other users have mentioned 30-60 min. wait times on hold when phoning in to tech support. The few times where I would have called for help was when my service was not working, but as this was my only phone service... :-\ Upon first signing up, I was told that, as a signup bonus, they'd send me a dual handset cordless phone set. This ...