If you were to log in, you'd be able to get more information on your fellow community member.
I've had vonage since late June 2005. I decided to switch over the old phone number from Talk America. Did the on-line paper work. A few days later got the new router. Needed to get information on hooking it up to my current network which was already using a wireless router that I wanted to retain and have as the first router off the cable modem. Sent off an email to Vonage and a couple hours later got a nice response on just how to connect it all up. Must have been a standard question in the answer pool, but that's fine it all worked and they responded fast. The one interesting thing was that the Vonage webpage would provide a log for the old number switch over. It listed the dates the request was sent to TA. I didn't bother using the VOIP connection, but did keep a phone hooked to the router. About 30 days later my old number got switched over and my VOIP phone was ringing under the old number. The funny thing is Vonage never let me know it was moved nor was there anythin...