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I just went through a BBB Arbitration. Found the basic BBB to be OK, but that the arbitrator was hevily influenced by what the car manufacturer advanced as "normal operting condition" for the vehicle. In my case, I was seeking repurchase under my state's lemon law. I found that the sales advertisement (which states that my truck can be shifted into 4WD while in motion) did not match reality, and that the owners manual (which was not provided until after the sale) said that 1. this may not be possible in cold weather (snow, cold weather, go figure!) 2. the transfer case may make noise. I also had undercarriage rust problems. The BBB technical expert agreed that both were manufacturing defects. The Arbitrator ignored his findings totally. So, my story is : be very careful in how you word your complaint, and (as the original page author suggests) perhaps go after the manufacturer for implied merchantability instead of lemon law violations. JIM MOORE