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References
As I think of them, here are references to stuff that has helped me form these opinions. Most of this can be found by looking at Google or Cluegle.
why customers go away - http://www.fasile.net/en/register.htm
Peopleware - Tom De Marco, Timonthy Lister
XP - http://www.agilealliance.com/
Copyright Mel Pullen 2003
Symbian System Management