Italian tourism in the smartphone age
Here’s a Facebook posting from a friend who is in Italy with his family:
As we approached the city, we stopped to get fuel at a normal rest area with an Esso station. It was expensive – 1.609 Euros per liter, (I had previously never paid over 1.2) but Italy seemed to be that way at every station. My wife filled up the van while I went inside to buy ice cream for me and the kids. I bought three Magnum bars that came to 6.9 Euros total. I started to hand my Amex card to the guy on the left. The guy on the right signaled for me to give the card to him. I did, and he handed me a receipt, and then the guy on the left handed me another receipt. I walked out to the van, and my phone popped up an Amex “foreign transaction” alert for 69 Euros. I looked at the first receipt and it said 69 Euros. I went back inside, took the photos of the guys, and then demanded my 69 Euros back. They acted surprised, and like it was a mistake. I waited for the money. They asked me if cash was ok, and handed me 69 Euros from the register. I left.
I then asked my wife how much the fuel came to. She said 130 Euros. That seemed like a lot, even for 1.609 per liter. I did the math and they would have needed to put in 80.8 liters to come to that. The van has an 80 liter tank, and it was almost 1/4 full when we pulled in. I estimated that he overcharged us by almost 30 Euros. It was odd that the receipt had no details on it. I went to the guy who ran the pump, and asked for 30 Euros. I don’t understand Italian, but he was pretending nothing was wrong. I then went inside and talked to the guy who had ripped me off for the iced-creams, and he went into the fuel computer and eventually pulled out a transaction for pump 21 that was for 130 Euros and 80 liters and claimed that was mine. I didn’t accept it, as it was not possible to put 80 liters into my tank, and asked for my 30 Euros again. He then pulled out a second transaction that was for 106 Euros and 65 liters. That was as expected. He then called over someone who may have been a manager, and I showed him the two receipts. I then went to the guy who ran the pump again and asked for my money again, and said I would call the Police. The manager-looking guy asked him to cough up the money, and he gave me 24 Euros from his own wallet. We learned to pay by cash in Naples.
We drove away, and then had to pay a toll when entering the city. It was over 56 Euros – the largest toll I have ever heard of. This time, we used cash and handed 70 Euros. The toll booth attendant shorted us 10 Euros of change. I would not leave or let other cars behind me go until he gave me 10 Euros. I then got his attention and took his photo. Lesson number two – use only exact change when you pay in cash.
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I’m wondering what the Italian translation for “That American from Hell” is….
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