Is Service in your DNA?

Here’s a sign that I was able to contemplate at leisure while waiting to get a license plate (Florida delegates what would a massive DMV bureaucracy to counties).

The “Is Service in your DNA?” headline made me wonder how often people write “If not, Moderna can add it for you” underneath.

Could service actually be in your DNA? Conscientiousness and Agreeableness, out of the Big Five, seem likely to be important for doing a good job in customer service. Wikipedia says these are 49 percent and 42 percent genetic.

4 thoughts on “Is Service in your DNA?

  1. I don’t know about “service” as in “customer service” per se, but recently I’ve been thinking about the idea that there are just some jobs that people are born to do – because of the way their brains are constructed, a significant part of which is heritable. For example, recently I’ve been viewing more than my share of wristwatch (timepiece) repair videos on YouTube. These are usually very detailed videos, sometimes taken under high magnification, as the narrators/watchmakers attempts to fix up and restore these old, broken timepieces. They’re a rare breed.

    These fellows (and they’re *all* men so far) share man traits of mind in common: unusual attention to detail, voluminous recall of and visualization facility with complex mechanical devices, lots of patience, quite a bit of natural fine-motor skill dexterity, and they even seem to like the same kinds of music (classical piano, some light jazz.) I’m trying to find the one where the narrator explains some of the more challenging pieces he’s worked on. It’s a montage video and as he shows each one, he’s obviously ramping up the endorphin rushes watching his own handiwork. When something goes right after some effort he repeatedly exclaims: “Oh my GOD that is SOOOOO Satisfying!”

    Most people are like: “Yeah, ok I guess. Nice old watch. Good job. Yawn.”

    But not this guy. It is a BRAINGASM when he gets these things running again or fixes a particularly vexing piece of one.

    I’m somewhere in between with wristwatches, at least. I get the fascination and they’re interesting, but I don’t think I could do it as a profession because the internal reward wouldn’t be great enough.

    https://www.youtube.com/watch?v=SHDDp8j_u4U

    So: I think there are people who are definitely better adapted to certain jobs and careers because of their genetics. How strong that influence is, your guess is as good as mine.

    • Hahah: There’s a typo.: “share man traits” was meant to be “share many traits…”

      Unintentional hilarity, and I don’t mean to discourage women who want to attempt wristwatch repair, but so far everyone I’ve seen doing this is chromosomally XY.

  2. I will also note that jobs of that kind are perfect for people who are genetically predisposed to want an entry-level position that will get them in the door of public service employment, benefits and pensions. So if that is in your DNA, get moving! People fight over those jobs where I live and its gets nasty. You want to know who has the best DNA? The administrators who create those positions and get them funded.

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