Fix for a Bosch dishwasher bottom rack that falls off its track

Department of How I Became the World’s Most Boring Person by Buying a House…

Our middle-class mansion in Abacoa came with a 3-year-old Bosch dishwasher. The bottom rack was constantly falling off the rails built into the interior. The KitchenAid repair guy said “I can’t help you with Bosch, but call them because they may have a fix.” Sure enough, I called Bosch and they eventually answered the phone after the obligatory excuses for how COVID-19 made it impossible for anyone sitting at home to pick up the phone.

How do they describe their engineering failure to product a rack that is the correct width for the stainless steel interior, resulting in plaintive queries all over the Internet for how to fix the problem? “In some rare cases, the lower rack may disengage from the tub rails when the rack is heavily loaded.”

To their credit, they will send out an “extended lower rack wheel kit”, part number 10016657, at no charge. You snap in these wider wheels and the problem goes away.

I’m leaving this here so that people can find the solution with search engines.

15 thoughts on “Fix for a Bosch dishwasher bottom rack that falls off its track

  1. That’s what you get when you buy High End appliances. You should of bought a KitchenAid, or a Kenmore, or a plain old GE. The cheaper ones are built for everyday use. The others are built for style and brand snobbery.

    We had a Viking Range the was the biggest piece of shit we ever owned. A hot plate was a better option.

  2. We recently switched from a GE to a Bosch. We have the same issue with the lower rack! I’ll have to say though that the Bosch has proven WAY more effective at actually cleaning the dishes than the GE ever did.

  3. Bosch is a German company and I am of two minds regarding what we Americans call an obvious engineering flaw. Obviously Bosch’s engineers never intended their dishwashers to handle the massive plate loads created by porked out Americans, but designed them so that if you washed dishes like a German, you would never encounter this problem.

    Or maybe they outsourced the engineering and testing.

    Or maybe they just screwed up, which I would find unusual in the extreme. My guess is that the extra kit was produced under protest from the engineering team who probably thought the dishwasher was perfectly designed until they started selling them to American consumers.

    According to Brittanica ProCon, America is almost in the top 10 of the Porkiest countries in the world, at #12, 36.2% Germany is way down the list at #78, 22.3%

    Japan is 185!! At 4.3%. And when you look at the food Japanese people eat and consider their culture, you understand why. Bosch should sell more of its regular dishwashers in Japan, and start building a “Bosch ObesityMaster” extra heavy-duty line for the United States.

    https://obesity.procon.org/global-obesity-levels/

  4. “Middle-class mansion”? Keep kidding yourself that a second home that costs $2.5 million is affordable to the middle class. Whatever you need to call it to make yourself feel better.

    • “Second home”? Our neighborhood is nearly all people who are so poor that they can be described as “second homeless”. Our family doesn’t have a home anywhere other than Jupiter (Florida is already a vacation destination, so what would be the point? The handful of neighbors with additional houses seem to be passionate skiers and their second homes are in Colorado or Utah.)

    • Second homes in Colorado skiing areas are quite expensive. Definitely cost more then mean home price in the USA by several standard deviations. Probably similar pricing in Utah mountains

  5. “massive plate loads created by porked out Americans” is not the issue. If you had ever watched TLC’s 600lb Life you would realize that the vast majority of morbidly obese Americans consume their vats of food mostly on paper plates (when not scarfing from bags in their car after a drive through run)

    • @BGB: I’ve seen the show and the guy who runs the robot surgery operation is pretty straightforward with his patients: if they cannot change their behavior, they’ll die. Most of them do, and it’s not a pleasant death. They are addicted to food – sometimes because of trauma they’ve suffered early in their lives, but that rarely matters when push comes to shove. And that’s simply because they are so hugely, morbidly obese that even moving them from place to place for surgery is a monumental task. Also, some of them live with “partners” who want to keep them alive, presumably because of the control they have over them – but also because of the government benefits they receive.

      I was in the hospital last November for a major surgery and I watched about 10 episodes while I was there, struggling to walk after the surgery, which was painful. Once people reach the point they’re at about 450 pounds, almost nothing can help them and there are only a few places in the country they can go to have the robotic surgery for gastic bypass or more serious surgery.

      The will to live and change their direction is the single most important thing, and most of them fail. It’s a very sad show to watch, and I did it from my hospital bed while I was recuperating, but I did (at the time) feel some empathy for them and their families.

      The hardest thing anyone can do is to change themself. Most people cannot do it, even with all the best advice and most serious and dire predictions that are presented to them, even in the starkest terms: “If you don’t change what you are doing, you are definitely going to die, and there is nothing we can do for you.”

    • It’s not a fun show to watch. There are people who reach this point of food addiction that it’s literally a life-and-death situation. While I was hospitalized for my surgery, of course the hospital had TLC and in addition to Turner Classic Movies, SciFi Channel, etc., I watched several of the episodes. Many of these people are in co-dependent relationships with a “partner” who actually *does not want them* to lose weight.

      https://www.tlc.com/shows/my-600-lb-life

    • Also, if you watch the show, you will see that many of the people have “caregivers” who cook food for them and serve it on normal plates, and then have to wash the dishes, several times a day.

    • @BGB: Finally, I do disagree with some of the lines said for the cameras in the show. For example, the idea that “waking up is the worst part.” I’ve had four surgeries under complete anesthesia in the past two years, not for obesity. I can tell you: waking up is GREAT. It’s going to *sleep* that is the worst part – by far. Each time you do it, you don’t know if you’re *going* to wake up, and each time, you remember absolutely *nothing* about what happened during the entire period. There is literally nothing there, which has told me a great deal about what you will (not) experience when you die, for real.

      Yours in Faith, and I mean that.

  6. I’ve now gone done a path on researching “What’s a high end dishwasher?” and ended up on the FisherPayel site where I can get a unit for $1799!

    https://www.appliancesconnection.com/fisher-paykel-dd24dhti9n.html
    Fisher Paykel DD24DHTI9N
    9 Series 24 Inch Double Drawer Dishwasher with 15 Wash Cycles, 14 Place Settings, Quick Wash, Water Softener, DishDrawer Technology, Quick, Sanitize and Extra Dry options, Knock to Pause, SmartDrive Technology, Quiet Performer in Panel Ready

  7. We recently bought the Miele dishwasher and it’s very quiet. The cycle is like 2-3 hours, which I find a little long, but maybe it saves water(?)

    There is virtually no way to load bowls into the racks unless you lay them flat, which takes up an inordinate amount of space. It’s odd.

    Cleaning performance is decent, not amazing. Your mileage may vary.

  8. I’ve recently had the pleasure of using an older dishwasher, which somehow manages to clean the plates and all else I feed it in a very satisfactory manner (takes 84 minutes, fairly quiet). I just hope it won’t break on me.

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