Having switched from an iPhone 4S to a Samsung Note 3, I am amazed almost every day at some of the user interface decisions made by Samsung. (Apple fans: please don’t post comments about how it wasn’t smart to switch; I needed the Note for a work project.) Today I installed an operating system upgrade and was hopeful that some of the most glaring problems had been fixed. Sadly, they hadn’t…
One of the most heavily used parts of the phone is the “Phone” app. This has a “Contacts” tab. If I search for a friend whose last name is “Bailey” I would think that the first result would be the single contact in the phone that has a phone number attached to a person with a last name of “Bailey”. Yet astonishingly the contact with the phone number is not even on the first page. The app, which the owner entered by touching the “Phone” icon (presumably indicating an intent to make a call) shows first three random people that I don’t know at all but perhaps at one time might have replied to an email from them from my Gmail account using a browser. Then I get eight email-only contacts that have the same first and last name as the contact with the phone number. Mr. Bailey is an entrepreneur who wears a hat at a lot of distinct small enterprises and consequently has many distinct email addresses. Google Contacts wasn’t smart enough to merge these when I instructed it to merge whatever it could. But why isn’t the phone smart enough, given a list of contacts with the same name, to show the one with the phone number first?
Another crazy bad interface is from the “Messages” app. It will show a notification of a new text message in red. If I touch the icon, though, it takes me to an unrelated text message conversation with someone who might not have sent me anything for several days, i.e., whatever the last conversation I was in.
The camera is simply unusable if the subjects are humans and moving. It seems that most of the sites that test mobile phone cameras do it with studio scenes. That capability has nothing to do with a mobile phone camera being a practical photographic tool. This seems like something that Google should take over as part of the core Android software. It is too important to leave to the handset manufacturers, particularly if the goal is competing with Apple, whose camera software seems to be the world’s best (Canon, Nikon, and Sony obviously make better cameras, but because they use huge sensors and heavy traditional optics).
I’m thinking the Samsung software for the Note 3 was developed by someone who did not use Google Contacts, did not have many friends, and never used text messaging…
[Separately the phone/contact software freezes frequently, e.g., after one has unsuccessfully tried to make a call to a person’s office phone and then wants to navigate back to the contact and try a mobile number.]
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