Should the government charge higher fees for online transactions?
Facebook is an all-purpose outrage platform. Here’s a friend’s posting:
The MA RMV [Massachusetts Registry of Motor Vehicles] wants $25 to replace a lost registration. They suggest that you do it online and print it yourself. So I logged in to do that. They still want the $25!
He thought it should cost less to use the web site compared to going into a Registry office and waiting in line for two hours.
Given the cost of managing Internet security (see Swiss pour cold water on our Internet dreams from 2015, for example, in which they predict that the cost of securing the Internet will exceed its value to a typical business by 2019), could it be that his proportional share of the security cost is actually more than $25? So it should actually cost more to deal with the government online compared to the in-person fees? (The RMV presumably has somewhat higher security risks than a vanilla ecommerce site.)
[Separately, why did paper registration survive 20 years of mobile Internet and 60 years of computer-managed databases? Police officers are supposed to be connected to a network, at least by voice communication to a dispatcher. Why can’t they look up a car by VIN or license plate? Why rely on a paper document that can be forged and that is a hassle to distribute?]
Full post, including comments
