I flew from Boston to San Antonio, Texas yesterday on American Airlines. I dutifully segregated my liquids (sunscreen and toothpaste) into a quart-sized Ziploc bag and put it in the front pocket of my carry-on. Then I forgot to take it out when going through the Logan Airport security line at 5:00 am. The 25 TSA employees present at the checkpoint failed to notice this infraction (liquids remaining in bag). It occurred to me that this has happened many times before. I have left liquids in my bag and the TSA folks have not harassed me as expected. Are they in fact enforcing this rule?
The second odd thing about the flight was that I arrived early in Dallas. Right next to the gate where I arrived was an American Airlines flight departing for San Antonio. As I was holding a valid ticket from Dallas to San Antonio, I asked if I could get on the earlier flight. The gate agent explained that they had changed their policy and would no longer allow anyone to do this except super double triple platinum award club members. So I walked to another terminal, watched a second AA flight depart for San Antonio (did not try to get on that one), and went over to the gate for my scheduled flight. They’d boarded the first class passengers already and then shut down the ramp due to a lightning storm. We waited for another hour or so and then got on the plane. I got to San Antonio about 2.5 hours later than I could have, at exactly the same cost to the airline.
I’m sure that this policy has a rational business basis, but I’m wondering what it is. The main advantage of a legacy airline, from a consumer’s point of view, is that they are bigger. I may not like the ancient MD-80 planes that American flies compared to JetBlue’s shining new Airbus fleet, but American might be able to get me there faster due to their larger fleet and more frequent schedule. Except because of this policy I know that I won’t derive any benefit from American’s larger size. I will have to wait for my scheduled connection, just as I would with JetBlue, Southwest, or Virgin. How is American benefiting from denying consumers the benefits of their airline’s size? I would naively expect this to hasten their decline in the face of competition from JetBlue and the other startups.
[The purpose of the trip was to help a friend pick up a 2005 Cirrus SR20 that he purchased with 780 hours on the meter. We flew for about 3 hours, just shy of Memphis, Tennessee, just ahead of a line of thunderstorms, before the main alternator failed. The Cirrus electrical system design worked pretty well, with the non-essential systems failing gradually. Thanks to the small backup alternator, we still had the primary flight display, a GPS, a communications radio, and a transponder for a landing on 18R at Memphis International. We shut down at Wilson Air Center where a mechanic came in from home to begin troubleshooting.]
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