We had a 7-year-old GE refrigerator that would fail every couple of years, requiring $400-500 in service. We got tired of throwing out spoiled food and living out of coolers for 3-4 days so we invested $2,600 in a KitchenAid (one of the few with the same dimensions as the old GE, which fit into a kitchen recess that an architect thought was a good idea).
The KitchenAid failed after three weeks, unable to keep the refrigerator side cooler than 50 degrees. (It has a separate evaporator on the freezer side, so we can live on microwave pizza.)
Given decades of experience and continuous improvements in electronics, why is it difficult to engineer and build a working refrigerator? A modern Honda or Toyota may run for three years and 36,000 miles without anything failing, despite being exposed to hot and cold temperatures and vibration. The car has myriad systems, each of which could fail independently, and yet generally these all soldier on for 5-7 years before the first failure of any kind.
“Owner Satisfaction” is terrible with all refrigerators, according to Consumer Reports. LG is the only brand that achieves a 5/10. Whirlpool and KitchenAid are down at 3/10. Compare to 9/10 for Bosch or Miele dishwashers or 9/10 for LG washing machines.
What’s the challenge with an apparently simple fridge, sitting in a kitchen that is kept within +/- 5 degrees of 72?
[We discovered during this process why modern McMansions are always built with at least two refrigerators. BestBuy refused to accept a return on the unit, citing that it was purchased more than 15 days previously. Whirlpool/KitchenAid wouldn’t answer the phone on a Sunday, but when I got hold of them on Monday morning they cheerfully described their full warranty. They would be happy to come look at the fridge and begin the process of diagnosing the failure… in October. Was that normal? “Oh yes,” said the agent on September 17, “In a lot of areas I’m scheduling the second or third week of October as the first available visit.”]