Jesus said “The last shall be first and the first last.” Perhaps he was talking about government workers in Florida and California who swapped jobs?
Searching the Web for teaching examples of strategic plans (private companies’ plans tend not to be available), I found one for the Florida DMV (“Department of Highway Safety and Motor Vehicles”). Pages 11-12 cover the outcomes that Florida considers important to measure. All of them relate to the customer until the last one…
Employee welfare is not even a “value”. Page 4:
What about their brothers, sisters, and binary-resisters working for the California DMV? The 2021-2026 strategic plan puts workers #1 on page #1:
This is over a heading mentioning “stakeholders” (i.e., people other than customers). A little more detail on page 4:
Separately, it turns out that a resident of Florida doesn’t interact with “the DMV” to get a license, register a car, etc. County tax collectors are responsible for dealing with the unwashed. Due to coronapanic, the thinly populated counties are refusing to deal with non-residents and the densely populated counties, such as Palm Beach, require appointments. Once there, one finds that the front-line workers are all masked and behind the Plexiglas dividers that #Science first told us to install and now says are useless. What about the management overlords who set up the mask policy? They’re in open cubicles, about 20′ behind the front-liners, next to a bank of windows looking out at the palm trees… unmasked.
This is great!