Is there a web site that lets you search for health care (not health insurance)?
As a society we have invested more than $1 billion in web sites, e.g., healthcare.gov, to allow Americans to search for health insurance. Is there an analogous site that lets Americans search for actual “health care”?
Newspaper articles complain that Americans go to the emergency room (“ED” as the docs call it) too much. To some extent this could be because the U.S. has so few doctors per capita and therefore regular doctors are typically too busy to see a walk-in. I’m wondering if there is also pressure on hospital emergency departments from the fact that it is hard to find a provider that (a) is open, (b) has available appointments, and (c) accepts one’s insurance. The market economy provides this for restaurants. For example, one can search with Yelp.com for restaurants that are nearby, open, and accept credit cards. What’s the analogous service for finding medical care? If there isn’t one, should we be surprised that people drive to the nearest hospital instead of spending a couple of hours making phone calls to various clinics and doctors’ offices?
[Fresh data: I have had a sore throat for a week, so today decided to look into the possibility of getting a “quick strep” test from a nurse. I called my regular primary care doctor’s office, meaning that I shortcut the process of figuring out where facilities were located and which accepted my insurance. I was on hold for 7 minutes and 45 seconds before the front desk staff could determine whether or not the office would be able to see me. As it happened, they were able to see me but not able to do a quick strep test. The doctor explained that for a small practice such as this one (she has about five partners in this office) the “federal CLIA” paperwork and regulation was too onerous to make it worth doing even the simplest lab tests on-site. How can CVS clinics do it then? “They’ve got a big company behind them so they can spread out the cost a lot better,” she responded.]
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