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The SIM card in my T-Mobile phone has apparently failed due to some sort of lifecycle limit on the number of connections that it can make to the network (given T-Mobile’s coverage in the areas where I hang out, the phone goes in and out of coverage multiple times per day). A nearby T-Mobile store is on Rt. 9 in Framingham. This is a major east-west highway. I called the store to find out which side of Rt. 9 they were on.

• “Are you on the north or south side of the highway?” I asked the first clerk, a man.
• “There is no north or south. We’re in the same shopping plaza as Bertucci’s,” was the reply.
• “If Rt. 9 is oriented east and west, doesn’t that mean that there would have to be north and south sides of the road?” was my follow-up.
• “I don’t know anything about north or south,” came the reply.
• “Boston is to your east,” was my next attempt to orient the guy, “as is the Atlantic Ocean and Europe.”
• “Now you’re being rude to me,” sulked the clerk. I asked to speak to his supervisor.
• “Are you on the north or south side of Route 9?” I asked the manager, a woman with a Massachusetts accent.
• “I don’t know,” she responded.
• “If I pulled out of your parking lot, would I be going towards Boston or towards Worcester [a city to the west]?” I asked.
• “You’d be going eastbound toward Boston,” she said.
• “Doesn’t that mean that you’re on the south side of the highway?” I asked.
• “I have no idea.”

Keep in mind that these folks represent the relative cream of the American labor force, i.e., the ones whom a big company has chosen to retain.

Related: “America: Let’s stop investing in our kids” and “Some Firms Struggle to Hire Despite High Unemployment” (Wall Street Journal) as well as my unemployed = draft horse? comparison.

Update: Not trusting the folks who couldn’t tell north from south to manage the SIM card replacement process, I went to the Burlington Mall this evening and visited the T-Mobile store there. It is right above the Verizon store, which had about 10 employees and 40 customers. T-Mobile had just two clerks and three customers. The clerk refused to replace my SIM card unless I paid a $21.25 fee (including tax). I objected that it wasn’t reasonable for me to have to pay for a SIM card repair since as far as I knew the old SIM card was T-Mobile’s property under the original Voicestream contract (I started with Voicestream back in 2001 because they were the only U.S. GSM service and my job required frequent trips to Europe). I asked how long it would take to get my old number on a Verizon Droid 2 phone. The clerk helpfully replied “about two hours”. The clerk had me call the T-Mobile 800-number. I requested that they cancel my service, since it seemed like all of the cool people were on Verizon (I’m not on a contract with T-Mobile since I got my G1 phone from a friend). The 800-number folks agreed to waive the $20 SIM card fee and the clerk went off in search of a “price override” code. Before walking out, I feigned ignorance and said “I’m not sure if Google Maps will work yet with this new SIM card. Can you tell me if we’re north or south of Route 128?” [This is the major ring highway around Boston, about 1/2 mile south of the Burlington Mall.] The clerk confidently said “It’s east.”

Upside of the trip to the T-Mobile store: While waiting for this harlequinade to play out, I read Best Android Apps, which they had on the counter. It’s bizarre that the easiest way to navigate among the tens of thousands of Android apps is to leaf through a book, but such is life…

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One of the world’s slowest airplanes, a Cessna 180 on floats, was intercepted by two of the world’s fastest yesterday. The F-15s created a sonic boom heard all over Washington State (story). The floatplane pilot was unaware that Barack Obama was in Seattle for a $10,000/seat political fundraising event (this story notes “No event in the visit was open to the public.”).

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I flew JetBlue back from Puerto Rico today. Just as at Logan Airport on Monday, the line to check a bag or check in with a human were epic and would not have been out of place in Lagos or Nairobi. A passenger with carry-on baggage might have gotten away without waiting too long except that half of the automated check-in kiosks were out of service. JetBlue says that they are implementing some new software. In the meantime, I would heartily suggest JetBlue customers plan carry-on baggage only and print boarding passes at home. Don’t ask friends to meet you at the scheduled arrival time; the flight to San Juan left an hour late and the flight back to Boston was late as well.

Once on the plane I asked the flight attendants if they were going to brief us on the use of the emergency slide. Apparently I was not the first to come up with this joke. All three of the flight attendants had worked with Steven Slater, who was finally released from jail on Tuesday evening, and described him as a great worker and “way more tolerant than we are”. How about the slide exit? “That’s been my dream for years,” one said.

[How was Puerto Rico? I stayed in a charming family-run hotel called the “Hilton” and ate authentic local cuisine at Morton’s and Chili’s. It was somewhat challenging being plunged into an exotic foreign culture in this manner, but I believe that it broadened my perspective. Adapting to life back on the mainland was difficult; dinner this evening included some broccoli and the presence of anything green on the plate was unfamiliar.]

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One of the great things about Puerto Rico is that you get to do business at the Caribe Hilton’s swim-up bar. This is the hotel where the pina colada drink was invented, supposedly, back in 1954. My companion is a true man’s man, who was probably using a chainsaw and a backhoe as soon as he escaped from his Snap-On crib. Let’s call him “Aaron”. I ordered a pina colada. “What’s in that?” he asked. I explained the pineapple juice, rum, and coconut cream concept. Had he never had one? Indeed no. He ordered his own, took three sips and set it aside.

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I enjoyed a JetBlue flight Boston to Puerto Rico yesterday, saving approximately one week compared to my last trip down here (see “flying the Caribbean”). While we were in the air, Steven Slater quit his flight attendant job with the airline and made a dramatic exit from JFK (boring nytimes story; lurid NY Post story), activating the Embraer E190’s emergency slide as part of his escape from two decades of dealing with the general public. The flight was over. The plane was at the gate. Slater did not interfere with any other airline employees trying to do their jobs. Slater did not cause anyone to be injured or suffer a financial loss (unlike half of the employees on Wall Street!). Yet the guy is now in jail and charged with a criminal offense (nytimes).

I can’t figure out the rationale for criminal charges. Perhaps Slater owes JetBlue the cost of repacking the slide (though they probably also owe him a paycheck and could deduct the cost from that). Aside from the fact that the incident occurred at an airport, where is the crime?

[Update: I was talking about this with some friends at dinner last night and comparisons to Mark Hurd of Hewlett-Packard came up. Hurd was the CEO and accused of stealing the shareholders’ funds via false expense reports. Instead of the police coming to his door and arresting Hurd for stealing, he was sent an additional $28 million of the shareholders’ money (more).]

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In one of the most thought-provoking economics books of our times, A Farewell to Alms, Gregory Clark, discusses the concern that improved machines would reduce demand for labor. The answer during the Industrial Revolution was remarkably “no”. Most unskilled workers in fact benefited hugely from the Industrial Revolution, but not all:

“there was a type of employee at the beginning of the Industrial Revolution whose job and livelihood largely vanished in the early twentieth century. This was the horse. The population of working horses actually peaked in England long after the Industrial Revolution, in 1901, when 3.25 million were at work. Though they had been replaced by rail for long-distance haulage and by steam engines for driving machinery, they still plowed fields, hauled wagons and carriages short distances, pulled boats on the canals, toiled in the pits, and carried armies into battle. But the arrival of the internal combustion engine in the late nineteenth century rapidly displaced these workers, so that by 1924 there were fewer than two million. There was always a wage at which all these horses could have remained employed. But that wage was so low that it did not pay for their feed.” (page 286)

The U.S. has 15 million officially unemployed workers and additional tens of millions who aren’t working and aren’t looking for a job. Could these folks be the draft horses of the 21st century?

The cost of a low-skill worker has increased tremendously in the U.S. Let’s look at four kinds of costs:

• direct payments for wages and payroll taxes
• health insurance
• mistakes
• employment lawsuits

The minimum wage has increased steadily in the U.S. even as the average skill of a high school graduate has fallen. The federal minimum wage was increased in July 24, 2009, 1.5 years into our current economic depression. More important, perhaps, are the heavy increases in payroll taxes over the years, notably for Medicare and Social Security.

Most companies cannot culturally stomach denying health insurance to certain classes of worker. Apparently it is okay to pay the CEO 319X what the average worker gets, but it is not okay to tell low-skill workers “You aren’t important enough for us to buy you health care in the world’s most expensive and least efficient system.”

Most subtly, and perhaps most significantly, the potential cost of a mistake by an individual worker has skyrocketed. In industrial plants, the link between individual employee action and billions in losses is fairly obvious, e.g., with the Bhopal explosion. A tiny misstep in a chip factory and a wafer containing hundreds of valuable integrated circuits becomes worthless scrap. Computer networks, however, have made the potential costs of a clueless or careless office worker dramatically higher. Suppose that a company hires a low-skill not-very-alert office worker for $10/hour. This person accepts an email invitation to follow a hyperlink. One click later and the company’s network is infected with a virus. Best case: IT department spends $50,000 cleaning up; worst case: customer lists, customer credit cards, and other private data are compromised, costing millions of dollars.

As the government has increased the number of ways in which an employee can sue an employer, the expected cost of litigation from each additional employee has gone up. The cost of trying out a worker who might not work out is much higher than formerly, especially if that worker is older, female, or belongs to a government-recognized minority group. It might be smarter to employ fewer higher skill workers because the chance of litigation is lower with 100 workers than with 200 workers.

What’s the practical implication of all this? Policies that encouraged companies to hire the unemployed after the Jimmy Carter “malaise” years may no longer be effective. Health care spending as a percentage of GDP in 1980 was 8.8 percent (source) compared to nearly 20 percent today. Only a handful of companies had Internet access and there were as yet no viruses.

Or we can rephrase the entire posting as “How comfortable would you feel working at your present job alongside someone whom you would rate as among the least competent 25 percent from your high school?”

[Update: An economist sent me this article on how U.S. firms have job openings, but can’t find skilled workers to fill them.]

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A lot of newspaper articles have the form, “the U.S. has problems but no other country can match our creativity so we will always have an edge” (example).

We may have the world’s highest corporate tax rates, the world’s most expensive and inefficient health care system, the world’s highest paid and least effective schoolteachers, the world’s largest unfunded pension obligations, a centrally planned economy that discourages private business investment, etc., but those drone-like Asians will never catch up to us because we are creative and they aren’t.

“The Creativity Crisis”, a Newsweek article by Po Bronson and Ashley Merryman, questions this received wisdom. Measured by the Torrance test, developed in the 1950s, American creativity peaked in 1990 and has been declining since then.

[A true believer in inherent mid-20th-century American superiority might note that the article does not explore the possibility that average American creativity is declining because we have been admitting so many immigrants from countries that are inherently uncreative (“the importation of dullards theory”).]

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I just finished Overboard!, a book about a 2005 trip to Bermuda in a 45-foot sailboat. The forecast is for bad weather but upon reaching the Gulf Stream the winds reach near-hurricane levels and rogue waves build to 40′. Being exactly halfway between the U.S. and Bermuda makes rescue very challenging, but the Coast Guard, the Canadian military (flying its own C-130 down), the U.S. Navy (story), and, critically, a private oil tanker, are able to cooperate effectively.

Aviation nerds will appreciate the chronicles of C-130 airplanes conducting searches from 400′ above the waves and spray and Jayhawk helicopters try to hover in winds gusting to 60 knots while winching up survivors.

The author, Michael Tougias, renders the events vividly and, according to the real-world survivors, accurately. This would be a great gift if you want to discourage someone from embarking on a blue-water trip in a small boat.

I would say that this book will be more satisfying in hardcover than as an eBook due to some worthwhile maps and interesting photos. Also, you’ll definitely want to give the book to a friend when you’re done.

I’m glad that I will be going to Puerto Rico on Monday on an Airbus rather than in a ship.

[The only folks who may not like this book are taxpayers; sending nearly a billion dollars worth of government ships and aircraft after a $125,000 sailboat cannot be inexpensive. It did not bother me, however, because the accomplishment was so clearcut compared to the rest of what our military does, e.g., in Iraq and Afghanistan. Also, the events happened back in 2005 when we still thought we were rich!]

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Kathleen Johnson, who responded to my aviation internship page, graduated today with her helicopter rating: video. She has done tremendous work on a wide variety of projects and is a remarkably capable and hard-working person, but regarding this particular achievement I feel that all credit must go to her primary instructor…

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In mid-2009, Barack Obama persuaded the U.S. Senate to kill funding for the F-22 Raptor fighter jet, a $65 billion program that will yield 187 planes (nearly $400 million per airplane).

Last Thursday, however, the scorned F-22 came to President Obama’s rescue. Mr. Obama had left his desk in Washington, D.C. to attend a birthday party and some fundraising events in Chicago (see this Bush-era post for how it would be incredible to see a U.S. president stay at his desk and work!). This involved the taxpayers shelling out for a few C-5 cargo planes to fly out to Chicago filled with massive Marine One helicopters and armoured SUVs. Obama himself followed in a private Boeing 747 (estimated hourly cost was $56,800 in 2006). To ensure Mr. Obama’s security, the FAA was instructed to close off approximately 3000 square miles of airspace, thus shutting down flight schools and people attempting to use their airplanes for personal and business transportation.

Apparently oblivious to this temporary flight restriction, a “small biplane” wandered within 30 nautical miles of Obama. The unarmed $30,000 airplane, with a maximum speed of perhaps 100 knots. was met by two supersonic F-22 Raptors (total cost $800 million plus perhaps $50,000 per hour in operating costs (source)). “There was no threat to the president, the military said.”

In the past, planes such as this were met by a single $27 million F-16 or a $14 million Blackhawk helicopter, but apparently the Air Force has decided that the supersonic F-16 is no longer up to the task.

More: AirForceTimes.

[Note that the F-22 is not the most expensive airplane to run; the C-5s that haul the presidential helicopters around supposedly have the highest operating costs of any Air Force weapon (source).]

[The two Democratic fundraisers that Obama attended brought in roughly $3.5 million (source). So it would have been far cheaper for taxpayers if Obama had stayed in Washington and the U.S. Treasury had written a $3.5 million check to the Democratic Party.]

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