Setting up an iPad requires a PC?
I bought an iPad 2 as a gift for a woman who has never been a successful personal computer user, beyond launching a web browser. I figured it would be dead-simple to set up, like an Amazon Kindle or Android phone/tablet and she could be freed from ever having to use a desktop operating system again. As soon as she unpacked it, though, she called me and said “I can’t do anything with this. It just says ‘iTunes’.” Of course, the device shipped with no manual because it is supposed to be idiot-proof. So I downloaded the 200-page user guide from the Apple web site and discovered that the iPad seems to depend on the owner also having a PC and being savvy enough to download and install additional software on that PC (i.e., iTunes). Can this really be the case or am I missing something? All that she wants to do is connect to WiFi and launch a web browser. Can’t the iPad do that out of the box?
How is the iPad the next generation of computing if it needs to lean on the technology of the 1970s (the PC)? Wouldn’t it be more accurate to call the iPad a PC peripheral?
[And does the iPad require an ongoing periodic connection to a PC in order to get software updates? Or can it get them “over the air” like a Kindle or Android device?]
[Update: the gift recipient (Harvard graduate, as it happens, with more than 10 years of experience using Windows) spent 45 minutes trying to download and install iTunes on her Windows XP laptop. She failed completely and seemed not to understand that the download process results in a program file being transferred to her computer and that, afterwards, the program would have to be run in order to complete the installation. The word “installer” was incomprehensible to her. I guess this shows that the Android/iOS one-step process of installing applications is superior for naive users than the two-step Mac OS/Windows process.]
[Update 2: the gift recipient was able to get a recent high school graduate to come over and assist with the installation of iTunes. However, they found that they could not sync the PC with the iPad unless they held the connector into the edge of the iPad. There seems to be some kind of mechanical problem either with the cable or the iPad itself. The two of them were able to get the iPad onto a WiFi network and connected to a legacy AOL email account, so now it can function as a Web browser or email reader.]
[Update 3: While the iPad debacle was unfolding a non-tech friend decided to purchase his first smart phone. He went to the Verizon store at the Burlington Mall and, before leaving the store, had his new Android phone (Samsung Droid Charge, with OLED screen and 4G LTE data; we’ll see what kind of battery life he gets!) set up with his email and was happily replying to messages.]
[Update 4: I took a tour around the iPad Web site, e.g., http://www.apple.com/ipad/features/ ; nowhere does it show the iPad connected to the dreaded legacy systems. The only mention of connecting the iPad to a traditional computer is at the bottom of http://www.apple.com/ipad/ios4/ and then it is only in the context of updating software.]
[Update 5 (about 5 days after delivery): The new iPad user was able to get to the Facebook web site. However, she was not able to log in because she said “I could not get the keyboard to appear at the same time that it was asking me for my email address and password.” She spent about 30 minutes trying to figure out how to get into Facebook and then gave up, reporting great frustration. “I can’t figure out how to get any of these things to go away,” she noted. “On Windows there is a line of commands across the top, but on the iPad there are usually only a few options.”]
[10-day update: The iPad user does not know what an “app” is and cannot distinguish between trying to connect to Facebook via the Web versus via through a “Facebook app”. It is impossible to explain the difference over the phone.]
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