Thanks, United, for making me proud to be a former Delta Airlines employee
“United Passenger Dragged From Overbooked Flight” reminds us that the toughest jobs in the airline world are gate agent and flight attendant. It also makes me proud to have been a Delta Airlines employee (through the Comair subsidiary)! The crux of the matter seems to be that United wanted to get rid of four passengers to make room for four airline employees (crew needed to operate a flight starting at the destination?). An $800 voucher didn’t yield any volunteers so, rather than up the offer (Federal law 14 CFR 250.5 protects consumers(?) by limiting how much an airline can offer), the airline “randomly” selected four victims to be hauled back into the terminal. We may have had our shortcomings at Delta, but I don’t remember ever acting out Sophie’s Choice with the passengers.
My Facebook friends are expressing outrage about this. The Trumpenfuhrer is primarily to blame. A sample:
United stock is up for the day. Seems clear they knew there would be no consequence. Expect the rest of the US airlines to adopt the same policies. Now that the airlines have paid the administration to block the good airlines like Emirates why should they care about customer service?)
As I noted in “Unions and Airlines”, it is not a particular President and henchmen/women that make it illegal for Lufthansa or Ryanair to fly you from SFO to JFK, but rather laws made by and preserved by Congress:
In the absence of protectionist regulations, which prohibit foreign carriers from carrying domestic passengers, we would expect the entire U.S. air travel market to be captured by airlines owned by countries where labor laws do not facilitate the unionization of pilots. Without barriers to competition we would expect to see something like the cruise ship industry, where foreign-flagged vessels dominate. An airline might be based in the Philippines, for example, or El Salvador (like the excellent TACA, which has its own history with ALPA), and serve the U.S. with foreign-based crews.
[Separately, the flight seems to have been “United 3411” but flightaware.com shows it to be operated by Republic, a regional airline, on an Embraer E170. So the flight attendants would have been Republic employees, but the folks making the offers and the gate agents deciding on victims would likely have been United people. My job at Comair was unusual in that the regional airline was a wholly-owned subsidiary of Delta.]
Related:
- Airline losing a bag grows or shrinks the GDP? (my VIP baggage experience with United)
- My moment of airline glory and the passenger’s reaction
- My visual approach, and Asiana’s