When the going gets tough, send in the Chief Diversity Officer

This summer we stayed in a hotel that was hosting a Knanaya Catholic Congress of North America convention. There were some very fine people attending the KCCNA convention, but others couldn’t resist partying until 4 or 5 am in the hallway outside our room and there were elevator issues. I decided to see if there was a way to contact Marriott’s “unhappy customer” line. Here’s the “Customer Care” section of the Bonvoy app:

What is the #1 concern of a hotel guest who requests “care”? “Where Can I Find Information on Diversity & Inclusion?”