Category: Business

What can my Identity Doppelganger do with a Citi Custom Cash Mastercard in my name?

by philg

Almost time for serious Christmas shopping. Personally, I prefer to pay for everything with someone else’s credit card.

Apparently, this idea is not original because I started getting U.S. mail letters and text messages regarding a Citi Custom Cash Mastercard. This was a little confusing because I was not a Citi customer, as far as I knew.

It took about 10 phone calls and hours on hold to sort out the mystery. Citi doesn’t want to talk to anyone unless he/she/ze/they (a) enters his/her/zir/their credit card number (which I don’t have, since I never applied for a card or received one), and (b) enters his/her/zir/their Social Security Number (which I was initially unwilling to do, since I am not a customer and they shouldn’t need it, but of course I eventually had to provide it).

It requires a huge amount of diligence and time to get through to anyone at Citi to report that one’s identity has been used without authorization. The smart thing to do would have been to give up, but I managed to look at my credit report via chase.com (a much more efficient enterprise, I think!) and it showed a $9,400 credit limit card that had been opened on November 10, 2021.

The would-be smart shopper used my address and cell phone number. Presumably the physical card would have been mailed to my address, but I never got it (we’re in an apartment building with locked mailboxes so unless it was a former tenant or the management company, I don’t see how anyone could have gotten into the mailbox).

This leads to a couple of questions…

  • How did Citi create a Mastercard account without ever mailing out a physical card?
  • How did an identity thief expect to benefit from opening a credit card account if the physical card would simply be mailed to me and not him/her/zir/them?

Somehow I think that my doppelganger was able to at least attempt charges because one Citi letter says “we noticed suspicious activity on your Citi Custom Cash Mastercard account that may have been unauthorized.”

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Brexit fallout: Royal Dutch Shell moves its headquarters to London

by philg

We were informed that Brexit (January 31, 2020) would cause multinationals to move their headquarters to the EU. This week we learn, however, “Royal Dutch Shell has announced a plan to move its headquarters to the UK as part of proposals to simplify the company’s structure” (BBC):

The oil giant will ask shareholders to vote on shifting its tax residence from the Netherlands to the UK.

Shell’s chief executive, Ben van Beurden, will relocate to the UK.

The company’s chief financial officer, Jessica Uhl, will also move, alongside seven other senior employees.

Business and Energy Secretary Kwasi Kwarteng welcomed Shell’s announcement, tweeting that it was “a clear vote of confidence in the British economy”.

The Dutch government, however, said it was “unpleasantly surprised” by Shell’s proposal.

Stef Blok, economic affairs and climate minister, said: “We are in a dialogue with the management of Shell over the consequences of this plan for jobs, crucial investment decisions and sustainability.”

Shell has been incorporated in the UK and had a Dutch tax residence – as well as the dual share structure – since 2005.

The changes also mean the company will drop “Royal Dutch” from its title and be renamed Shell. This element dates back to 1890 when the Royal Dutch Petroleum Company was formed. That company merged with the UK’s Shell Transport and Trading Company in 1907.

“Carrying the Royal designation has been a source of immense pride and honour for Shell for more than 130 years,” Shell said.

Shares in Shell rose by nearly 2% on Monday morning.

How will the Dutch enjoy their new freedom from sharing a country with the top climate destroyers in the Shell executive suite? “Netherlands imposes lockdown measures as Covid cases hit new high” (Guardian, 11/12/2021):

The Netherlands will become the first western European country to impose a partial lockdown since the summer, introducing strict new measures from Saturday in the face of record numbers of new Covid-19 infections.

Gatherings at home would be limited to a maximum of four guests, all amateur and professional sporting events must be held behind closed doors, and home working was advised except in “absolutely unavoidable” circumstances, Rutte said.

“The virus is everywhere and needs to combated everywhere. I want every Dutch citizen to be asking, can I do more? Can I do better? We had hoped with the vaccines we wouldn’t have to do this, but we see the same situation all across Europe.”

Charlie is everywhere and this is his Tet Offensive. But if we put all of our resources into defense, the war is eminently winnable.

(I asked a Dutch friend about these situations. On the Shell move, in his view, it was as simple as cutting the corporation’s tax bill. Except for in Germany, which refuses to bend the rules for the politically connected, Europe is much like the U.S. in which states compete by offering special deals for the biggest companies and, in this case, Boris Johnson was offering Shell a better deal. On COVID, my friend said that the current outbreak is primarily due to immigrants in the Netherlands who were, in his view, both more likely to be infected with and less likely to be vaccinated against COVID-19. His perspective is confirmed to some extent by “What is the impact of the COVID-19 pandemic on immigrants and their children?” (OECD, October 2020), in which immigrants are roughly twice as likely to show up as a “confirmed case” (meaning they actually accessed the health care system and got a test) compared to the native-born. The government had previously reduced the number of hospital rooms per capita in the Netherlands as a cost-savings measure and if the hospitals now fill up it will discredit the government’s competence. World Bank data show that the number of beds per capita in the Netherlands is down by almost half since 1990, only partly due to population growth via immigration; the U.S. also has a reduced capacity per capita since 1990 (population growth from 250 million to 333 million combined with insufficient wealth to build new hospitals can explain much of this).)

In other European news, it looks like they’re getting closer to the proposal put forward here of rounding up the unvaccinated and placing them in Protection Camps. “Austria to impose Covid lockdown for the unvaccinated age 12 and older” (CNN):

Under the measures announced on Sunday, the unvaccinated are ordered to stay home except for a few limited reasons; the rules will be policed by officers carrying out spot checks on those who are out.

The lockdown plan which was agreed in September called for unvaccinated Austrians to face a stay-at-home order once 30% of intensive-care beds are occupied by Covid-19 patients. Unvaccinated people are already excluded from entertainment venues, restaurants, hairdressers and other parts of public life in Austria.

In neighboring Germany, ministers have ramped up their rhetoric towards those who are not inoculated. Its capital Berlin announced on Wednesday it will ban people who are not vaccinated from indoor dining, bars, gyms, hairdressers and cinemas from next week.

Now wouldn’t it be simpler if everyone had an RFID chip instead of relying on the police to “spot check” folks’ papers?

Returning to the main theme… gasoline was about $3.30 per gallon at the Shell station in Indiantown, Florida (when does that name get changed?) this weekend. And we used that gasoline to go to the Stuart Air Show where we saw the AeroShell Aerobatic Team (Canon R5 body and cheap/light 800/11 lens):

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Follow-up on the Coinbase corporate version of Florida

by philg

A year ago, the CEO of Coinbase paid employees who were the most passionate about social justice and political causes to leave. See “Coinbase is a mission focused company” and also “Taking a Stand Against Social Stances” (NYT, 9/29/2020). (If he’d been a Southerner he might have said “Don’t let the screen door hit you on the butt on your way out.”)

In other words, he was trying to create something like the Florida that we’ve experienced. After nearly two months here, I have seen exactly one Black Lives Matter message (bumper sticker on a black (not “Black”) Toyota Prius as we were on an excursion to Miami (IKEA, Guitar Hotel, and Marlins baseball game)). Supposedly there are a lot of people here who voted for either Trump or Biden, but there is no evidence of that from lawn signs or bumper stickers. Bumper stickers are display at perhaps 1/200th the rate compared to in Maskachusetts and the most common type of bumper sticker is school-related.

What happens at a company without on-the-clock activism? Discrimination against those who identify as Black, according to the NYT… “‘Tokenized’: Inside Black Workers’ Struggles at the King of Crypto Start-Ups” (11/27/2020):

One by one, they left. Some quit. Others were fired. All were Black.

The 15 people worked at Coinbase, the most valuable U.S. cryptocurrency start-up, where they represented roughly three-quarters of the Black employees at the 600-person company. Before leaving in late 2018 and early 2019, at least 11 of them informed the human resources department or their managers about what they said was racist or discriminatory treatment, five people with knowledge of the situation said.

One of the employees was Alysa Butler, 25, who worked in recruiting. During her time at Coinbase, she said, she told her manager several times about how he and others excluded her from meetings and conversations, making her feel invisible.

“Most people of color working in tech know that there’s a diversity problem,” said Ms. Butler, who resigned in April 2019. “But I’ve never experienced anything like Coinbase.”

(Wikipedia says Coinbase is “remote-first”, so how do employees know anything about the race IDs of other employees? See Achieve college student skin color diversity via image processing? as well)

How did it go for Coinbase from Management’s perspective? The CEO who wanted people to fight their social justice and political battles on their own time followed up with a Twitter thread:

It’s been about a year since my mission-focused blog post. It wasn’t easy to go through at the time, but looking back, it turned out to be one of the most positive changes I’ve made at Coinbase, and I’d recommend it to others.

We have a much more aligned company now, where we can focus on getting work done toward our mission. And it has allowed us to hire some of the best talent from organizations where employees are fed up with politics, infighting, and distraction.

One of the biggest concerns around our stance was that it would impact our diversity numbers. Since my post, we’ve grown our headcount about 110%, while our diversity numbers have remained the same, or even improved on some metrics.

Several people told me this would never happen when I circulated the original draft internally. It turns out that there are people from every background who want to work at a mission focused company.

…

If he is putting employees into buckets based on skin color in order to get “diversity numbers”, isn’t he himself engaging in a social justice cause at work? There was no legal requirement for Coinbase to gather these data, right? (Let me guess right now that age is not one of the axes of diversity for which Mr. Armstrong is anxious to get numbers!)

In other diversity news, the guy who stirred up hatred at University of Chicago (see “Geophysical Sciences Grad Students Call on Faculty to Denounce Videos By Department Member” 12/2/2020) got literally canceled at MIT, where he had been scheduled to give a lecture. From the Daily Mail:

…. after outraging ‘totalitarian’ Twitter mob by arguing that academic evaluations should be based on merit not racial ‘equity’

Dorian Abbot was denied the opportunity to give the Carlson Lecture, which is devoted to ‘new results in climate science’ and hosted by MIT’s Earth, Atmospheric, and Planetary Sciences.

The lecture was scheduled to be delivered on October 21, but Abbot learned over the weekend that EAPS would be canceling his talk.

In August, things took a turn when Abbot co-wrote an opinion piece for Newsweek in which he argued that the ‘Diversity, Equity, and Inclusion’ (DEI) initiative embraced on many college campuses nationwide ‘violates the ethical and legal principle of equal treatment.’

DEI, according to Abbot and co-author Professor Ivan Marinovic, ‘treats persons as merely means to an end, giving primacy to a statistic over the individuality of a human being.’

Abbot and Marinovic instead proposed ‘an alternative framework called Merit, Fairness, and Equality (MFE) whereby university applicants are treated as individuals and evaluated through a rigorous and unbiased process based on their merit and qualifications alone.’

(But who decides “merit”?)

It is kind of exciting for alumni when MIT can share a newspaper with Joe Biden’s $2.5 million granddaughter.

What would Dorian Abbot have talked about? He seems to be at least a little interested in Snowball Earth, one of my favorite geology subjects ever since reading an awesome book on the subject. He’s also interested in exoplanets, which fascinate everyone far more than how their Windows 11 computer or iPhone work. Maybe if Professor Abbot can get Elon Musk to blast him off to Gliese 273b (shouldn’t take that long to go 12.2 light-years in a Plaid Edition rocket), his critics will forget about him?

Related:

  • “Tesla must pay $137 million to a Black employee who sued for racial discrimination” (NPR, 10/5/2021), in which we learn that the article doesn’t match the headline. The now-rich elevator operator worked for a contractor to Tesla and was never directly employed by Tesla. (electrek has a more accurate headline: “Tesla is ordered to pay ex-worker $137 million in racial abuse lawsuit, releases blog about verdict”: Mr. Diaz never worked for Tesla. He was a contract employee who worked for Citistaff and nextSource. Mr. Diaz worked as an elevator operator at the Fremont factory for nine months, from June 2015 to March 2016. There was no witness testimony or other evidence that anyone ever heard the n-word used toward Mr. Diaz. Even though Mr. Diaz now complains about racial harassment at Fremont, at the time he said he was being harassed, he recommended to his son and daughter – while they were all living together in the same home – that they work at Tesla with him.)
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How relevant is diversity and inclusion to AT&T?

by philg

Our Internet provider here in the Florida Free State is AT&T. I was trying to contact them about changing my name on the bill to “Greenspun” from “Greenstun” and somehow landed on about.att.com. Here’s what’s at the top:

If they stand for equality, should we infer that they don’t stand for equity?

As a child of the 1960s, of course I am all in favor of equality, e.g., Equality Feminism. Nonetheless, this is not why I am an AT&T customer. If I scroll down a little, I find out that the company gives equal weight to “Internet & Fiber” and “Diversity & Inclusion”.

I’m assuming that this is a profit-maximizing behavior, but I wonder why. Are American consumers equally interested in diversity and inclusion from an Internet provider as they are in the Internet service itself? Is it that regulators might stumble on this page and a lot of regulators are themselves affirmative action quota-fillers?

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Victimhood Certification Industry

by philg

Here’s a form recently received as part of getting set up to be paid by a private corporation.

Some highlights…

We embrace the minority, women, small business and LGBT businesses we partner with in the mutual goal of delivering superior quality and service to our customers while assuring future growth for both parties. We are required by a number of our customers to report our Diversity spend dollars.

The next page:

This is the part that caught my eye.

Suppliers must submit current and renewal MBE/WBE/LGBT/DOBE certificates

The victimhood certification enterprises must be engaged regularly (annually?) to renew victimhood certificates. This is an annuity!

Separately, I wonder how the National Gay & Lesbian Chamber of Commerce (NGLCC) determines that a business owner or shareholder is truly LGBTQIA+ and how their process is superior to self-certification as LGBTQIA+. Will there be a Barbra Streisand (2016: “I’ll move to Australia or Canada if Trump is president”) quiz for the would-be LGBTQIA+ person, as in the movie In & Out?

Peter: What was Barbra Streisand’s eighth album?

Howard: Color Me Barbra.

Peter: Stud!

Howard: Everybody knows that!

Peter: Everybody where? The little gay bar on the prairie?

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The one actual Black guy talks to the white diversity say-gooders

by philg

A friend is the One Black Guy at a Maskachusetts tech company. The white say-gooders in management describe their heartfelt yearning for more diversity at the company. Business is great now that so many non-online things have been rendered illegal by state governors. Thus, it is time to hire some entry-level programmers. Management described plans to recruit from elite schools such as Harvard and Yale. One Black Guy: “If we’re serious about making this company more diverse, why not hire someone from Bunker Hill [Community College] who might turn out to be great? It’s only an entry-level job and we can’t know whether someone from Harvard is actually going to do well.” This suggestion turned out not to be helpful…

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How can Starbucks be thriving without any indoor sit-down space?

by philg

“Starbucks sales miss estimates, shares drop despite rosier forecast” (Reuters, April 27, 2021):

U.S. sales returned to pre-pandemic levels, Chief Executive Officer Kevin Johnson said during a call with analysts.

How is this possible? If Mx. Johnson was talking about sales in the first quarter of 2021, that’s a time period when all Starbucks had closed down indoor dining, when the weather in most of the U.S. was uncomfortably cold for sitting outside, and when many American downtown offices were still vacant. How can his/her/zir/their company be selling just as much coffee as when people had the option to come in, share the bathroom with the local homeless, and sit down with the SUV-driving single moms?

If indoor dining turns out to be worthless, from a business point of view, how could Starbucks not have figured that out years ago and thereby saved itself a ton of cost? They would never have gotten into the bathroom dispute that forced “Starbucks Closes More Than 8,000 Stores Today For Racial Bias Training” (NPR) because they wouldn’t have had public restrooms.

I guess one answer is that the U.S. has changed. Customers used to demand and pay for the indoor dining space, but now they don’t want it nor are they willing to pay for it.

I’m kind of amazed that Starbucks is popular in its take-out-only configuration. So many Americans are sitting at home all day. Why do 15 minutes of driving to get coffee that takes 5 minutes to brew at home? If you’re on a long car trip, wouldn’t it make more sense to stop at McDonald’s where the dining room is open so that you can go in and use the bathroom?

Also, I wonder if this kind of business transformation will result in further fragmentation of American society. Due to its outrageous prices relative to quality, Starbucks had a somewhat upscale clientele. Nonetheless, it was a place where one might see a wider variety of people than one would see by driving in a private car from point to point. If Americans don’t see each other in common spaces, how will we know what our fellow residents of this stolen land are like?

November 2019, Hangzhou:

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Small business autopsy

by philg

Looking for a place to rest in between practice helicopter instrument approaches last month, I stumbled on Mike’s Runway Diner at the Auburn/Lewiston Airport (Maine). From the restaurant’s Facebook page….

We are a family owned business that offers Americana comfort food at a reasonable price. Our portions are huge and everything is prepared fresh and you can sit along the runway and watch the planes. (318 Likes; 334 followers; 230 check-ins)

March 8, 2020: Happy Sunday. Come out and enjoy this great day at Mike’s Runway Diner. Sit along side the runway and watch the Planes take off and land while enjoying a great meal.

March 18, 2020: As many of you have heard we had to close the Restaurant due to the Coronavirus pandemic. We will be open tomorrow Thursday from 7am to 11am for to go orders only. We will keep the page updated as to when restaurants can open again. Remember to isolate and wash your hands

April 17, 2020: Mike and I are still unable to get certain provisions to run the restaurant. We will keep every one updated on when we will be able to open back up. Stay safe and indoors.

May 14, 2020: Good morning. As of now Mike’s Runway Diner is on track for opening at the beginning of June. We will keep our page updated . Thank you for all the support we have received during the closure. Mike and I look forward to seeing our favorite people (our customers). See you soon 🙂 Mike and Heather

July 5, 2020: We are still working on trying to open back up. Waiting on the restrictions to lift. We look forward to seeing everyone again soon. Mike and Heather

July 29, 2020: Well the time has come to say good by. Corona got the best of our restaurant and we were not able to move forward. Mike and I thank everyone for your business, love and support. We will cherish everyone and the memories for ever. Thank you and we will miss you all. Mike and Heather

(Minor corrections made to the above for readability.)

A partial screenshot:

Related:

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Profiles in Corporate Courage

by philg

Happy Pride Month! I would love to hear everyone’s plans for celebration. We have a two-car garage here in Maskachusetts and, for compatibility with neighbors’ yard signs, I had thought about painting one door in a rainbow flag and the other in a permanent Black Lives Matter sign, but now that we’ve sold the house (signed P&S) and are moving to Jupiter, Florida I am not 100 percent sure that the new owner shares my commitment to social justice.

I’ve never wanted an Apple Watch (an iPhone in the pocket is embarrassing enough), but the company’s courageous commitment to Pride is tempting me to “celebrate all year long”. From the U.S. site:

A detail page:

Some text underneath:

Weaving together the colors of the Pride flag, the Pride Edition Braided Solo Loop band features a unique, stretchable design that’s ultracomfortable and easy to slip on and off your wrist. Created by weaving 16,000 recycled polyester yarn filaments around ultrathin silicone threads using advanced precision-braiding machinery, then laser cutting the band to an exact length for a custom fit. The band offers a soft, textured feel and is both sweat and water resistant.

Apple is proud to support LGBTQ advocacy organizations working to bring about positive change, including Encircle, Equality North Carolina, Gender Spectrum, GLSEN, the Human Rights Campaign, PFLAG National, the National Center for Transgender Equality, SMYAL, and The Trevor Project in the U.S., and ILGA World internationally.

This Pride Edition watch/band is not available from Apple’s United Arab Emirates page, otherwise a mirror image of the U.S. page. Perhaps folks in UAE don’t need to hear the Good News about Rainbow Flagism? From “LGBT rights in the United Arab Emirates” (Wikipedia): “Male homosexuality is illegal in the UAE, and is punishable by the death penalty under sharia law.”

See also, from Titania McGrath, a comparison of major corporations’ Pride Month displays in non-Muslim versus Muslim regions.

Brush your teeth with pride and shave without toxic masculinity (P&G owns Gillette)….

“We prefer to think of it as the Blue Screen of Pride”:

From diversity.google: “The Gayglers is comprised of LGBTQ+ Googlers and their allies. The group not only leads the way in celebrating Pride around the world, but also informs programs and policies, so that Google remains a workplace that works for everyone.” Apparently, “around the world” does not include Arabia:

Should we ask Melinda Gates to fund a project to help these companies translate their Pride Month messages into Arabic, Urdu, Indonesian, etc.?

Related:

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Why not tiered real estate commissions?

by philg

From this blog in 2005:

People who sell $1 million condos often complain that paying a 6 percent standard (read “fixed by collusion” among realtors) commission is too much ($60,000 for what might only be a few days of work). Economists who have studied the real estate market, however, find that in some ways the commission is too low because realtors don’t work very hard to sell clients’ houses compared to their personal houses. In other words they sell a customer’s house relatively cheap so that it will sell quickly rather than work for many weeks to get the best price and 6% of the extra.

Why haven’t we seen anyone propose a commission structure that says the realtor gets a 25% commission… but only on the amount above the assessed value of the property? Your typical $1 million NY or Boston apartment is assessed at maybe $850,000 and could be sold for that price with almost no effort in a few days so the commission paid on such a sale shouldn’t be more than $1000. If a realtor could sell the place for $1.2 million via clever marketing, however, she should be entitled to a fat commission.

In the intervening 16 years, various Internet services have made it easier for owners to sell their own houses. We can assume that realtors add value, since most people still do hire realtors, but they’re adding value on top of an easy-to-establish base, e.g., 10 percent below the Zillow Zestimate. Presumably a “for sale by owner” (free) listing on Zillow could easily sell a house at 90 percent of its Zestimate. (5 minutes of marketing effort!) If so, the structure that would align sellers’ interests with agents’ interest is a commission that was 0 percent of the first 90 percent of expected value and 15-25 percent of the sales proceeds above that.

How can it still be case that an agent who does a terrible job, selling a house for 95 percent of its value, gets paid almost as much as an agent who does a superb job, selling a house for 115 percent of its value?

This is the kind of question I am pondering as we declutter and pack up for Jupiter, Florida!

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